Frequently Asked Questions
Find answers about buying cosmetic ingredients, business accounts, technical documents and your order. Need help choosing a pack size or finding product information? Contact our team.
Buying ingredients
Can I buy without a wholesale account?
Yes. Retail customers can shop available ingredients and pack sizes directly. Browse our cosmetic ingredients or explore The Ingredient Edit catalog.
What grade are your ingredients?
Grade and specifications vary by ingredient. Check the individual product page for its stated identity, grade, recommended use and available documents. A grade listed for one product does not apply to the entire range.
Where can I find a COA or SDS/MSDS?
Available technical documents are linked on individual product pages. If the document you need is not listed, email info@xclusivorganics.com with the ingredient name and document request before ordering.
Are these finished skincare products?
Our cosmetic ingredients are supplied for formulation. Follow the product-specific guidance and assess your finished formulation for suitability, stability and safety before use or sale.
Business and bulk orders
How do I apply for a B2B account?
Apply for a wholesale account using your company email and business details. Applications are reviewed before access is granted. No purchase is required to apply. Once approved, sign in with the same company email to access your business pricing.
Does the US$200 minimum apply to registration?
No. It applies only to qualifying orders under the 25% B2B promotion through November 30, 2026, calculated after the promotional reduction and excluding taxes and shipping. Multiple qualifying purchases are allowed. From December 1, approved accounts receive standard wholesale pricing 15% below retail, without that promotional minimum. See the B2B terms and application details.
How do I request a bulk quote?
Email info@xclusivorganics.com with the ingredient, quantity and delivery destination.
Shipping and order support
Where is XCLUSIV ORGANICS based?
We are based in Toronto, Ontario, Canada.
When will my order dispatch?
Orders usually dispatch within 2 business days when stock is available and there is no backlog. During busy periods or stock delays, dispatch may take around 7 business days or longer. Contact us before ordering if you have a specific deadline.
How do I track my order?
Use the tracking information provided for your shipment or visit our Track Order page. If you need help, contact us with your order number.
How do returns work?
Please review our Return & Refund Policy for eligibility and instructions before returning an item. Contact us with your order number and details of the issue.
How can I reach you?
Email info@xclusivorganics.com or call +1 (416) 613-0605. Our listed business hours are Monday to Friday, 10 am–5 pm, Toronto time.