退款政策
At XCLUSIV ORGANICS, almost our entire catalog consists of cosmetic raw ingredients. Due to the sensitive and perishable nature of these materials, all sales are final.
We do not accept returns or issue refunds except in the following circumstances:
- The item arrived damaged (e.g., broken, leaked, or compromised packaging)
- The item received is defective or materially different from what was ordered
To report a damaged or defective item, please contact us within 48 hours of delivery at info@xclusivorganics.com with your order number and photos of the item and packaging. The return must be shipped within 10 days of delivery. We will review your claim and, if approved, offer a replacement or refund at our discretion.
If a return is approved:
- A 20% restocking fee will be deducted from your refund
- Return shipping costs are the customer's responsibility
- Any customs duties, import fees, or cross-border charges incurred on returned shipments are the customer's responsibility. We are not liable for any fees assessed by customs authorities on return shipments.
Not eligible for return:
- Items that have been opened, used, or tested
- Items not in their original packaging
- Orders where no damage or defect is reported within 48 hours of delivery
Address: 1460 The Queensway, Toronto, ON M8Z 1S4, Ontario, Canada.
E-Mail: info@xclusivorganics.com
Phone: +1(416) 613-0605